1. Return Eligibility

To be eligible for a return, your item generally must:

• Be unused and in the same condition in which you received it
• Be in its original packaging, where applicable
• Include original tags, accessories, manuals, or other included materials
• Be accompanied by proof of purchase or order information
• Be returned within the applicable return period stated for the product or order

Certain products may have different return requirements or may not be eligible for return due to their nature.

2. Return Period

Customers should contact us within 30 days of receiving their order to request a return.

Items returned after the applicable return period may not be accepted unless otherwise required by applicable law or specifically approved by Qaroon Mart.

3. Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

• Personalized or customized products
• Perishable goods
• Products that cannot be resold for health or safety reasons once opened
• Gift cards
• Downloadable or digital products, where applicable
• Items marked as final sale
• Products that have been used, damaged, altered, or improperly handled after delivery

If you are unsure whether an item is eligible for return, please contact us before sending it back.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing parts or accessories

please contact us as soon as possible.

For damaged or defective items, we may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

5. How to Request a Return

To request a return, please contact us at:

Email: sales@qaroonmart.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos or other supporting information, if applicable

Our team will review your request and provide return instructions if the item qualifies.

Please do not send an item back before receiving return instructions from Qaroon Mart.

6. Return Shipping

Unless the product was received damaged, defective, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.

If the return is approved because of an error on our part or because you received a damaged, defective, or incorrect product, Qaroon Mart may provide appropriate return shipping instructions or reimbursement where applicable.

Return shipping costs are generally non-refundable unless otherwise stated or required by applicable law.

7. Refunds

Once we receive and inspect your returned item, we will determine whether it qualifies for a refund.

If your refund is approved, the refund will generally be issued to the original payment method.

The amount refunded may include the eligible purchase price and applicable taxes. Original shipping charges may not be refundable unless the return is due to an error, defective product, or another circumstance where reimbursement is required or approved.

8. Refund Processing Time

After your return has been received and approved, please allow reasonable processing time for the refund to be issued.

Once we issue a refund, the time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

Qaroon Mart does not control the processing time imposed by third-party financial institutions.

9. Exchanges

Where available, we may offer an exchange for eligible products.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Please contact us before returning an item if you would like to request an exchange.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

sales@qaroonmart.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Refused or Undeliverable Packages

If an order is returned to Qaroon Mart because it was refused, the delivery address was incorrect, or the package could not be delivered due to information provided by the customer, additional shipping or handling costs may apply.

Any refund issued in such circumstances may be reduced by applicable shipping or handling charges.

12. Sale and Clearance Items

Sale, promotional, clearance, or discounted products may have different return conditions.

Where applicable, the product listing or order information will specify whether a particular item is final sale or subject to special return conditions.

13. Product-Specific Return Policies

Some products may have specific return conditions due to their category, manufacturer requirements, hygiene considerations, or other factors.

If a product has a specific return policy displayed on its product page or at checkout, that policy may apply to the purchase.

14. Fraud and Abuse Prevention

Qaroon Mart reserves the right to investigate unusual or potentially fraudulent return and refund activity.

We may refuse or limit returns or refunds where permitted by applicable law if we reasonably believe that the return policy is being abused or used fraudulently.

Nothing in this section limits any rights provided to consumers under applicable law.

15. Consumer Rights

This Refund & Returns Policy is intended to explain our standard return and refund procedures.

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local laws.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.

16. Changes to This Policy

Qaroon Mart may update this Refund & Returns Policy from time to time.

Any changes will be posted on this page, and the Last Updated date will be revised accordingly.

We encourage customers to review this policy periodically.

17. Contact Us

If you have any questions about returns, refunds, exchanges, or an order, please contact us.

Qaroon Mart

Website: www.qaroonmart.com

Email: sales@qaroonmart.com

Our customer service team will be happy to assist you with your return or refund request.

We’re Here to Help

At Qaroon Mart, we aim to make your shopping experience simple, transparent, and reliable. If something isn’t right with your order, please reach out to us and we’ll work with you to find an appropriate solution.