1. Order Processing

Orders are processed after your payment has been successfully confirmed.

We generally aim to process orders within 1–3 business days. Processing times may take longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and the carrier handling your order.

Typical delivery times may range from:

Standard Shipping: 3–7 business days

These are estimates and are not guaranteed delivery dates.

Delays may occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on factors such as:

• Delivery location
• Order size or weight
• Shipping method
• Product type
• Available promotions

If free shipping is offered on qualifying orders, the applicable terms will be displayed on our website or during checkout.

4. Order Tracking

When tracking information is available, we may provide it through your order confirmation or shipping notification.

Please allow some time after shipment for tracking information to become active in the carrier’s system.

If your tracking information has not updated for an extended period, please contact us at:

sales@qaroonmart.com

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Phone number, where required

Qaroon Mart is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but changes cannot always be guaranteed.

6. Delivery Delays

Although we work with shipping providers to help ensure timely delivery, delivery dates are estimates and may be affected by circumstances outside our control.

Possible causes of delays include:

• Severe weather
• Carrier delays
• Holidays
• High shipping volume
• Natural disasters
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

We appreciate your patience if a shipment experiences an unexpected delay.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first:

1. Check around your delivery location.
2. Ask household members or building management.
3. Check with neighbors where appropriate.
4. Contact the shipping carrier for additional information.

If you still cannot locate the package, please contact us at sales@qaroonmart.com and provide your order information.

We will review the situation and assist where possible.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request photographs of:

• The damaged product
• The shipping box
• Packaging materials
• Shipping label

This information may help us investigate the issue and determine an appropriate resolution.

For additional information about damaged products, please review our Refund & Returns Policy.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at:

sales@qaroonmart.com

Please include your order number and details of the issue.

We will review your order and work with you toward an appropriate resolution.

10. Multiple Items in One Order

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple shipments, you may receive separate tracking information.

You will not necessarily need to place separate orders for products that arrive in different packages.

11. International Shipping

If international shipping is offered for a particular product, available shipping options and applicable charges will be displayed during checkout.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country where applicable.

Qaroon Mart does not control customs processing times or charges imposed by government authorities.

12. Shipping Restrictions

Certain products may have shipping restrictions based on their size, weight, category, destination, carrier requirements, or applicable laws.

If a product cannot be shipped to your selected destination, this may be indicated during checkout or communicated to you after your order is reviewed.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

sales@qaroonmart.com

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may need to follow our applicable return process.

14. Returns and Refunds

Shipping-related returns and refunds are subject to our Refund & Returns Policy.

If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us for assistance.

15. Changes to This Shipping Policy

Qaroon Mart may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, services, or business practices.

Any updates will be posted on this page, and the Last Updated date will be revised accordingly.

16. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Qaroon Mart

Website: www.qaroonmart.com

Email: sales@qaroonmart.com

Our team will be happy to assist you.

We’re Here to Help

At Qaroon Mart, we aim to make every part of your shopping experience as smooth and convenient as possible—from placing your order to receiving it at your door.